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  • Writer's pictureSoundings Trade Only

Good Customer Experience, Now More Than Ever

Norm Schultz

Brace yourself — a Republican majority in the House and a Democrat-controlled Senate seemingly guarantees continued gridlock, with neither side having the votes to move legislation swiftly. Given this fact, along with labor shortages, supply-chain headwinds, growing interest rates and an economy that is expected to continue cooling, it’s a good time for every dealer to improve the customer experience to help boost sales at their businesses.

Every dealer has an opinion about their business and the quality of the customer service his or her team provides. But for... [read more]


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